Delivery & Returns

UK Deliveries

Orders placed before 4.00pm are generally dispatched the next working day after receipt of full payment, uploaded artwork/files meet our quality guidelines and/or artwork proof(s) designed by Eco Colour Print have been confirmed. Orders are shipped via UK Mail with order tracking and drop-off signature. Alternately you may collect your order from Eco Colour Print (Unit 1 Kingsway Trading Estate, Norwich, Norfolk, NR2 4UE) which is free of charge, please select this option at checkout. An email will be sent when you order is ready for collection.

Your order/package will be dispatched at your own risk, but special care is taken to protect fragile objects and your items are well packaged and protected.

Delivery Charges

Collection (1-2 Business Day Collection)
Customer Collection - £0.00

UK Mail (1-2 Business Day Delivery) - Free Delivery On All Orders over £35.00
0kg - 20kg - £7.20
20kg - 50kg - £10.80
50kg - 100kg - £18.00

Rest of the UK Deliveries

Please note that deliveries to PA postcodes in Scotland will take longer, exact delivery times will be confirmed to you by e-mail.

Deliveries to some of the following Scottish postcodes (AB, FK, G83, IV, PA, PH, DD) can take an extra 2 to 5 days.

Unfortunately we do not offer our services outside of mainland UK, including the following postcodes  - BT (Northern Island), HS (Outer Hebrides), KW (Orkney Islands) and ZE (Shetland Islands).

Eco Colour Print reserve the right to cancel your order if outside of our delivery radius. A full refund will be given in these circumstances.

Please Note: All of our delivery times are subject to Eco Colour Print Online receiving print ready artwork from you and/or approving artwork which has been designed by Eco Colour Print Online.

Damaged Goods

Please check your order upon delivery, if your order arrives damaged please refuse the delivery and contact Eco Colour Print Online (01603 633804) as soon as possible. It is the customer’s responsibility to check the order for damage before signing as Eco Colour Print Online are unable to refund for damaged orders that have been signed for.

Returns:

Artwork/files that are uploaded via our website and WeTransfer account will be deemed to be “print ready” and will be printed without Eco Colour Print Online providing a proof. Artwork designed by Eco Colour Print Online will be emailed to the customer to proof and confirm printing. Once files have been uploaded/submitted via our website/WeTransfer account and/or artwork designed by Eco Colour Print online has been approved by the customer, due to the nature of our product we are unfortunately unable to offer a refund unless your order is faulty or not to specification. Please contact Eco Colour Print Online (01603 633804) detailing any issues you have.


Last updated: 3rd March 2017